I’ve been in those organizations where NCOs tuned out. Amazingly, all I had to do was (2 things) ask, and then let them do it. NCOs used to tune out when they felt there was no difference/recognition/separation between the doers and the conmen. In the days when everyone got a 1 over 1, that killed organizations, as the conmen got the same report card as the overworked go-to guys. So, employing evenly, and recognizing top performers, fixes that. Secondly, defend your guys when they make honest mistakes born out of trying vs. not trying – they’ll be more likely to take initiative knowing that they won’t get crushed.