• Where can you set the example of “thinking out loud”?

You can set an example of “thinking out loud” by being transparent with your staff. When you are putting out guidance or instruction, gage who may benefit from your explanation of how you got to that decision. Example: I had to do an info paper on a topic relevant to our department data analysis section. I wrote out what I thought were good ideas for the paper and scheduled a huddle with my staff. I knew they would be the subject matter experts for the information I needed and wanted their help. I started by letting them know I needed their expertise. I then discussed with them the ideas I had and why I was thinking about them. This allowed them to see where I was coming from. They were also given the invitation to give their own input, and weigh in on what they thought of my ideas. Some of them didn’t agree with certain things I’d selected to include, while others did but wanted to expand with their own knowledge on a particular section. They also explained the method behind their thinking. I thanked them for their input and sent the info paper draft out to all of them so that they could add input and review mine. This collaboration led to a great info paper that the DCA approved of, but even better, my staff felt empowered and appreciated that I’d asked for help. My vulnerability with them made them also feel comfortable in coming forward with constructive criticism. This resulted in a great product and great collaboration.

Be open with people. Tell them your feelings and show what you’re working through with people. This takes growth in resiliency and self-awareness. Self-development is a big piece of this. It also gives a green light for others to speak up, innovate, and explore new ideas and concepts as a group that may not have come up otherwise.

• How can you listen for what is being communicated through informal language?

We can listen by truly slowing down and paying attention. Active listening is huge- putting down our phones and email and being fully engaged in conversation when we are in discussion with people is so important. Participate in conversations and be present with others. Also, know when to observe and don’t feel like you always have to be the one talking in meetings. We are bombarded with so many mediums which can distract us from the basic human interaction at work- whether it’s in meetings, or conversations directly with staff/soldiers. We can listen better by being present to what really matters- our people.